About Us

Building Block Insurance PCC Limited (Building Block Insurance) is a cell company authorised under the Insurance Business Act, 1998, to carry out general insurance business in or from Malta and is regulated by the Malta Financial Services Authority. The MFSA insist on strict solvency levels and scrutiny to protect customers

We are licensed to write 12 classes of general insurance business and currently passport business into six European Economic Area (EEA) states, –  Portugal, France, Iceland, Ireland, Italy and Spain. We have entered the Temporary Permissions Regime in the UK and are in the process of setting up a UK branch.

We work closely with our Insurance Manager, Aon to ensure we are fully compliant with requirements from the MFSA and to provide and implement innovative solutions.

We are also members of the Financial Services Compensation Scheme. Please refer to the Malta Financial Services Authority website to view the Financial Services Register for more information.

The aim of this website is to provide accurate information and give you access to the information and services that Building Block PCC provides.

Complaints Procedure

Step 1 – Contact us to register a complaint

You can contact us via letter, email or telephone. Our contact details are as follows:

Complaints Manager
Vision Exchange Building,
Triq it-Territorials, Zone 1,
Central Business District,
Birkirkara, CBD1070,
Malta

Telephone: 0800 912 1464
Email: complaints@buildingblockpcc.com

Please quote your policy number in any correspondence.

When we receive your complaint we will acknowledge receipt of your complaint. We will also provide you with the name and contact details of the person who will be investigating your complaint.

Step 2 – Investigation and final decision of the complaint

Once our investigation is complete we will send you a complaint decision which will detail the outcome of your complaint.

A complaint decision will be sent no later than fifteen Maltese working days from when you registered your complaint. In the unlikely event we have been unable to send you a complaint decision within fifteen Maltese working days from the date you registered your complaint, we will write to you and explain why we have been unable to reach a complaint decision and when you can expect to receive a complaint decision from us.

Step 3 – If you remain dissatisfied with the final decision

If You are not satisfied with the complaint decision issued by Building Block Insurance PCC Limited You have the right to refer Your complaint to the Financial Ombudsman Service and/or the Office for Arbiter for Financial Services. Full details are included in any complaint decision.

The Financial Ombudsman Service
Exchange Tower London
E14 9SR
Telephone: 0800 0234567 or 0300 1239123
Web: www.financial-ombudsman.org.uk

Office of the Arbiter for Financial Services
First Floor
St. Calcedonius Square
Floriana
FRN 1530
Malta

Telephone: 00356 212 49245 (standard overseas call charges may apply)
Email: complaint.info@financialarbiter.org.mt
Website: www.financialarbiter.org.mt

Call: +44 1476 517975

Building Block Insurance PCC Limited
Vision Exchange Building
Triq It-Territorials, Zone 1
Central Business District
Birkirkara CBD 1070
Malta